Optimate Team
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Recent activity by Optimate Team-
When are my repairs going to be booked in?
Once JWBS Commercial have received confirmation we have Authority to proceed with repairs a JWBS Project Manager will allocated to your claim. The project Manager will review all your documentation...
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Approval Phase
Currently you have had our assessor attend your property. He has submitted all his reports and documentation to your Case Manager. Whats next? The insurance will now review all documentation and co...
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There are additional damages at my property
This has been noted with both JWBS Commercial and your insurance Case Manager. JWBS Commercial office will be in contact with you to schedule in a re-assessment of these addition damages.
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There are items missing from the scope
Please confirm which item/s you believe are missing from your scope of works and one of JWBS Estimators with review your documentation and submitted request and advise in the coming days.
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Do I need to complete maintenance?
All Listed "required maintenance" must be completed in order for your insurance company to provide their Lifetime guarantee. Further information regarding Lifetime guarantee can be found in your in...
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Why do I need to complete maintenance works?
All Listed required maintenance must be completed in order for your insurance company to provide their Lifetime guarantee. Further information regarding Lifetime guarantee can be found in your insu...
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What is Maintenance works?
"Required maintenance" is works required to be completed prior to insurance repairs commencing. These must be completed in order for your insurance company to provide their Lifetime guarantee. "Sug...
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I have a question regarding the scope of works
All scope related questions must be discussed with your insurance Case Manager.
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Can I have a call back from the assessor who attended my property?
A call back requested has been lodged. JWBS Commercial will be in contact with your shortly in order to schedule in a call back from our Assessor.
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I have signed the building contract, what’s next?
Once all documents have been signed repairs will commence generally within 2 weeks (subject to Weather, Manufacture and delivery of materials).