Optimate Team
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Recent activity by Optimate Team-
Can I confirm when my building assessment is?
You will be contacted within 1-2 business days from JWBS Commercial to confirm your Assessment Date and Time
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Where are my reports?
By now JWBS Commercial building assessor has attended your property to inspect all claimed damages in order to generate his Building Assessment report. In this stage a specialist report (such as a...
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When are my repairs going to be booked in?
Once JWBS Commercial have received confirmation we have Authority to proceed with repairs a JWBS Project Manager will allocated to your claim. The project Manager will review all your documentation...
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Approval Phase
Currently you have had our assessor attend your property. He has submitted all his reports and documentation to your Case Manager. Whats next? The insurance will now review all documentation and co...
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There are additional damages at my property
This has been noted with both JWBS Commercial and your insurance Case Manager. JWBS Commercial office will be in contact with you to schedule in a re-assessment of these addition damages.
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There are items missing from the scope
Please confirm which item/s you believe are missing from your scope of works and one of JWBS Estimators with review your documentation and submitted request and advise in the coming days.
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Do I need to complete maintenance?
All Listed "required maintenance" must be completed in order for your insurance company to provide their Lifetime guarantee. Further information regarding Lifetime guarantee can be found in your in...
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Why do I need to complete maintenance works?
All Listed required maintenance must be completed in order for your insurance company to provide their Lifetime guarantee. Further information regarding Lifetime guarantee can be found in your insu...
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What is Maintenance works?
"Required maintenance" is works required to be completed prior to insurance repairs commencing. These must be completed in order for your insurance company to provide their Lifetime guarantee. "Sug...
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I have a question regarding the scope of works
All scope related questions must be discussed with your insurance Case Manager.